Facts and Figures


  • North West MapCovers an area of over 5,400 square miles with a population of over 7.5 million people
  • Employs over 6,000 staff
  • Has an annual budget of £310 million
  • Has three emergency control centres and two patient transport control centres. The NHS 111 Service operates from five sites across the North West
  • Is, along with Urgent Care and OOH partners, the largest provider of the NHS 111 nationally - in terms of calls received and area covered
  • Triages over 1.5 million NHS 111 calls a year
  • Has over 1,000 emergency and non-emergency vehicles operate in the region
  • Receives over 1.4 million* emergency calls each year
  • Emergency crews attend to over 1 million incidents each year
  • Makes in excess of 1.2 million patient transport journeys each year.


* Based on figures from the year end performance reports