Transforming Patient Care Transforming Patient Care is a two year programme that will change the way we deliver services to improve care for our patients. The changes we make will help us ensure we can continue to provide safe and effective services into the future. The programme is based on using our ambulance service expertise and knowledge of the wider urgent and emergency care system to support our patients as early as possible in their NHS experience. For example, we will promote healthy living so less people need our services in the first place, and we’ll have even more clinically-trained staff with different areas of expertise working across our services to make sure people have the right care, at the right time, in the right place. Everything we do will be centred around at least one of the five principles below, which will help shape our service developments. Click here to read more about how Transforming Patient Care is making a difference.