Transforming Patient Care

Almost two years ago, we launched the Transforming Patient Care programme with the aim of improving outcomes for patients by introducing initiatives that helped us deliver the right care, at the right time, in the right place; every time.

With a focus on treating more people on scene (see and treat) or on the telephone (hear and treat) where clinically appropriate, the programme set out to reduce the number of people taken to hospital – helping them to avoid an unnecessary trip to A&E and keeping emergency resources free to respond quickly to life-threatening incidents.

The programme, which is due to officially end on 30 June 2019, has led to significant improvements and a number of successes, many of which will continue into the future and inform further service developments.

 TPC impact graph

tpc programme highlights (1)


What's next?

Transforming Patient Care tested initiatives for the future and has helped to inform the development of two new strategies – the Urgent and Emergency Care (Right Time, Right Place) Strategy, and a Digital Strategy. Both of these, which are due to be published soon, are influenced by the national direction of the NHS and align with priorities outlined in the NHS Long Term Plan, specifically around digital innovation to improve patient outcomes and a more joined-up urgent and emergency care system.