Transforming Patient Care in action The ultimate aim of Transforming Patient Care is to improve care for patients. The changes we make will also help us ensure we can continue to provide safe and effective services into the future. Here are some examples of how service developments are making a difference. *More coming soon!* Helping nursing homes to make the right call reduces 999 emergencies by up to 50% Watch this video to see the Nursing and Residential Home Triage Tool in action.