AGM & Open Day 2012 Each year the Trust holds its Annual General Meeting & Open Day within the North West. NWAS will demonstrate just how skilled its workforce is as it prepares to showcase its work to members of the public in Greater Manchester and we would like you to come along! On Thursday 20 September, NWAS will celebrate the Trust's Annual General Meeting and Open Day, which will take place at Ladybridge Hall, our Regional Headquarters in Bolton. The day will begin with the Trust's AGM at 1pm, followed by the Open Event, which will begin at 2pm and finish at 4.15pm. The Open Day event, which is a free event open to members of the public, will include a range of information stands about the various emergency and community based schemes the Trust is leading on across the region, as well as interactive displays including a reconstruction of a patient experiencing a heart attack. We will also be taking the opportunity at the event to share our learning from the Trust's 2011/2012 Patient Experience Programme and to launch a new Patient Experience Toolkit, designed to assist our partners and others in the delivery of patient experience work and improve the services we provide to patients and the public. You will get the opportunity to take part in some interactive sessions which demonstrate some of the approaches used by the Trust including playing the Trust's Patient Experience board game. We will also be showing you some short patient video clips in which we filmed actors portraying the experiences of real patients. On the day, the Trust will also be showcasing some of its hi-tech vehicles at the event as well as giving equipment demonstrations and promoting the work of the wider NHS. Members of the Trust's Community Resuscitation team and local Community First Responders (CFRs) will be present to talk through with guests what happens in a real life emergency situation from the arrival of a CFR to the arrival of the paramedic crew. If you have ever wanted to find out more about NWAS or are interested in getting more involved with the work it does by having a greater say, there will also be the opportunity to become a member of the Trust and have the chance to have your voice heard. A key aim of the event is not only to raise awareness of what NWAS does as an NHS trust but also how the organisation works in partnership with other emergency services and healthcare professionals to deliver vital services to the local community and across the whole of the North West. Other emergency and NHS partners will be present on the day which is guaranteed to be an action packed, fun and educational event. Mary Whyham, Chairman of NWAS said: "We are delighted to be hosting this event in our HQ in Bolton. We as a Trust recognise the hard work the people who live and work in Greater Manchester, our staff, volunteers and our emergency partners have put into the area to help the community. "We are holding the Open Day to celebrate and share the exciting work we are undertaking with members of the public, our stakeholders and partners. This has culminated in our improved understanding of our patients' experiences and the production of a brand new patient experience toolkit. We wish to invite you to come and be a part of the day, meet your local ambulance service staff, share your views and of course enjoy the displays and demonstrations."