Patient Stories

We have produced a series of patient stories which were created from a number of different ways that we received feedback including compliments, complaints, ambulance observations, patient surveys, meetings with community groups, focus groups, meetings with specialised patient groups and interviewing Urgent Care Desk Staff members.

The Patient Stories have been used to create a Trust DVD which will be used for training and service improvement purposes in the future.  We will also be continuing to capture Patient Stories and looking at new ways of sharing them in the future.