27 Oct 2014 - 111’s Birthday Twitter Q&A


On Wednesday 29 October, North West Ambulance’s 111 Service will take part in its very first Question and Answer session on Twitter to mark its 1st Birthday under NWAS stability.

The Twitter Q&A marks an entire year since NWAS took over the management and delivery of the 111 service in the North West. During this year NWAS have stabilised the service and helped it to continually perform and provide another urgent health care option to the North West Community.

From 4.00pm to 8.00pm, 111’s busiest time of the day, @NWAmbulance would like to invite you through our virtual doors to answer your questions about the role of the 111 clinician as well as illustrate the types of calls that they receive on any given day

With winter just on our door step, the Twitter Q&A will not only mark this key milestone but will also form part of NWAS’ winter planning, which aims to educate and engage service users as to contacting the right service to get the most appropriate care, first time.

With 55% of all calls being advised to attend a primary care service such as a GP or Pharmacist and 23% of all 111 calls being transferred to an onsite clinician, the importance of 111 during the winter period could be vital to the successful running of other health services.

Alison Relph, 111 Clinical Quality and Performance  Lead, who will also be answering your questions on the day said: “It is an exciting time for 111 and as a service we want to challenge some of the opinions that people may still have. We have an extensively trained team that include both call handlers and clinicians. It is the role of the clinician that we want to highlight during the Q&A session. With winter fast approaching and the effects this can have on the health service, 111 wants to play a vital part in directing patients to the most appropriate care for them, our clinicians take a lead role in providing this support to our service users.”

If you have a question for the Clinicians about their role within 111 then please follow us on Twitter @NWAmbulance and look out for our tweets using the hashtag’s #ask111 and #NotAnEmergency on the 29th.