21 October 2015 - NWAS Retains Investors in People Gold Standard

Investors in PeopleFollowing an intensive three week assessment process, North West Ambulance Service (NWAS) is pleased to announce it has retained its status as an ‘Investors in People’ (IIP) organisation with gold accreditation.

The process involved a team of assessors meeting around 200 staff from all levels and areas of the organisation including, new staff to the Trust, a staff side representative, front line staff, managers and Members of the Board.

The Trust was measured against 196 individual standards that covered business strategy, learning and development, leadership and management, management effectiveness, recognition and reward, involvement and empowerment, performance measurement and continuous improvement. These are national standards by which both public and private sector organisations are measured.

To succeed in the assessment process the Trust needed to meet 39 of the standards, to obtain the Bronze standard 65 must be achieved, for the silver award it is 115 and to achieve the gold standard an organisation must achieve at least 169 of the 196 standards, which although we have not yet been told our specific score, is the achievement we have met. At the same time the Trust was also seeking to retain its Health and Wellbeing Award.

John O’Sullivan, Lead Assessor for IIP, said: “I would like to congratulate North West Ambulance Service on retaining its status as one of a select number of organisations to simultaneously achieve Investors in People Gold accreditation and the Health & Wellbeing Award.

“It is commendable that NWAS has raised the bar through its aspiration to move from good to great.  It is also commendable that, through its people, NWAS has developed its practices and demonstrated a range of performance improvements against a backdrop of significant cultural change in the NHS. 

“It was evident that the operating climate has been extremely challenging in recent months.  However, our discussions with staff reflected a strong sense of commitment and resilience in the workforce.  Our discussions also highlighted that staff across the organisation are clearly focused on the patient and are dedicated to delivering high quality care at the right time and in the right place.

Mick Forrest, the Trust Director of Organisation Development, said:“This is a fantastic achievement for the Trust and all the staff, a key part of the assessment process is the feedback from staff and I would like to thank all the staff that took part in the interviews.

“To retain the award shows a commitment to being a great organisation and we are demonstrating when measured against the public and private sector that we are up there with the very best! The work does not stop here we will continue to improve and have many great initiatives to develop staff that will be coming on line very soon.”