1 January 2016 - NHS 111 Experiencing High Demand

NHS 111

Ian Moses, Regional Manager for NHS 111 Operations at North West Ambulance Service (NWAS) NHS Trust, said:  “Today, NHS 111 is receiving very high call volumes which is putting additional pressure on the already busy service.

“Patient care is our top priority.  We are assisting with managing pressure across the healthcare system and helping to protect A&E and emergency services for those who need them most by directing people to the most appropriate local service to best meet their healthcare needs.  People should only call NHS 111 if they:

  • Need medical help fast but it’s not a 999 emergency
  • Think they need to go to A&E or need another NHS urgent care service
  • Need health information or reassurance about what to do next

“For less urgent healthcare needs, people should contact their local pharmacist or if possible wait until their GP surgery is open on Monday.  During this busy period we are asking people to ‘choose well’ and think before they dial – If you are suffering with minor seasonal ailments such as a sore throat or cold and are otherwise fit and well, consider self-care first – this will enable us to  effectively prioritise speaking to patients who are more vulnerable and genuinely need urgent health advice.”