Healthwatch Engagement

A dedicated Healthwatch Engagement Manager has been seconded to manage the engagement and communications with the region's Healthwatch organisations in relation to patient and public satisfaction levels for the Patient Transport Service. 

A communications and engagement plan has been submitted to the Trust's commissioners detailing how the Trust will proactively meet its engagement targets on specific areas of privacy and dignity, safety, timeliness and overall experience. 

The Healthwatch Engagement Manager will ensure that all local Healthwatch groups have specific information in relation to the Patient Transport Service quality standards, how to provide feedback, what patients can expect from the service and how to access it from both a core and a specialist patient perspective.  In addition, the help of Healthwatch organisations will be enlisted to facilitate the capturing of patient and public opinions. 

A Patient Transport Service survey has been developed as part of the Trust's wider patient experience programme and, where possible, a mixture of hard copy, electronic and online versions of this survey will be used to facilitate the gathering of views.  All communication and engagement activity will dovetail with the existing wider, stakeholder awareness and education work in relation to the Patient Transport Service contracts in Cumbria, Lancashire, Cheshire and Merseyside.

This work is CQUIN funded until 31 March 2014 and will provide the Trust's commissioners with a further source of patient feedback in relation to the current contract.