PTS Profiling and Awareness Campaign

The Trust has launched a new campaign aiming to increase stakeholders' understanding and awareness of the Patient Transport Service (PTS) within the North West. This includes processes for booking transport, how the service operates as well as details of NWAS' initiatives to ensure patients have a more positive experience.

The project focuses on two key stakeholders: NHS professionals, responsible for the booking of PTS transport, the provision of medication on discharge; Specialist patient groups - the Trust's most regular patients. Workshops are currently being held with oncology and haemodialysis patient support groups to allow patients using the PTS to help make their own experiences more positive.