Friends & Family Test Postcards

FFT Poscard

Following the CQC inspection in August 2014, one of the recommendations made was for the Trust to improve how it informs patients of the ways in which they can provide feedback about their experience of using the Service. 

The Patient Experience Friends and Family Test postcards are now on all frontline vehicles and will help the Trust to provide patients with the opportunity to give ‘real time’ feedback on the service they have received – a national requirement that will come into place in April 2015.

To support the postcards the Trust has also introduced information stickers for all frontline ambulances and has also produced information stickers which have been placed in both Emergency and Outpatient Departments to promote how easy it is for patients to provide feedback. 

FFT Postcard1