Trust Developments New medicine supply hub now open Following a change in legislation, we have changed the way we supply medicines to our emergency vehicles. A dedicated project team have been working tirelessly to set up a brand new Medicine Supply Hub. The new system sees pouches of medicines being sent to each vehicle and is replenished when necessary. The project has been running ahead of schedule and is already proving successful in Greater Manchester with Cheshire and Merseyside and Cumbria and Lancashire to follow suit. NWAS welcomed the new Medicine Supply Team which consists of six employees who have all been given bespoke training in medicine management. The employees have all become the first of these teams in the country, along with others in the Trust’s project team, to complete and pass a brand new nationally accredited qualification specifically tailored for staff involved with medicines in ambulance trusts. Frequent caller team - better partnership working The frequent caller team are working in partnership with Urban Outreach; an innovative charity providing a person-centred approach to support the most disadvantaged, vulnerable and complex adults and young people in Bolton. This partnership is to bring key organisations together who are working with the same cohort of patients, to work collaboratively in supporting some of the most vulnerable patients. Other partners involved are Greater Manchester West Mental Health NHS Foundation Trust and the Royal Bolton hospital. Building a New Direction (BAND) will deliver the mental health befriending service to patients supported through this partnership work. Patients will be referred to Urban Outreach where appropriate, and consent will be gained from the patient to ensure that they have a good understanding of the service and what to expect. Urban Outreach will provide intense support work with BAND, providing more specialised support in the area of mental health. The frequent caller team will maintain contact with the patient and partner agencies involved to ensure any unmet health and social care needs are highlighted and that appropriate action is put in place to meet the needs. Following referral, the patient will be contacted by Urban Outreach who will discuss and plan support, involving the patient every step of the way. Ongoing monitoring of progress will be maintained throughout to evaluate this work, and more importantly the impact on patients’ health and wellbeing. It is an exciting partnership to be involved with, working towards the shared goal of improving patients’ health and social care needs and supporting people to manage their health. Better Breathing for Lancashire patients From Monday, 1 June 2016, NWAS clinicians have been able to refer appropriate patients who have an existing community care plan to a new COPD/respiratory referral scheme (across both Blackburn with Darwen and East Lancashire CCG). The scheme operates in a similar way to the existing scheme across central Lancashire (Preston, Chorley and South Ribble) with all calls being responded to within two hours of contact and face to face within 24 hours. Messages are checked throughout the day and telephones diverted at weekends and bank holidays. Blackpool Night Safe Haven Blackpool’s successful ‘Night Safe Haven’ initiative for revelers and visitors which offers support to vulnerable people in the town centre during the night, has been extended. The scheme is coordinated by ourselves and commissioned by both Blackpool and Fylde and Wyre Clinical Commissioning Groups. Running for over five years ‘Night Safe Haven’ offers immediate safety and medical attention at a town centre focal point aimed at reducing the number of patients admitted to Blackpool Victoria Hospital’s Emergency Department due to alcohol related injuries.