Care Quality Commisson Visit

Following an unannounced visit by the Care Quality Commission (CQC) in February of this year, the Trust was very pleased to be awarded full compliance against five care standards assessed. The inspection concentrated on the emergency services provided by the Trust, focussing in the Greater Manchester area. They visited Parkway control, eight ambulance stations and three A&E departments as well as talking to a wide range of staff, managers and patients to seek their views.

The full report has now been published on the Trust's website and contains a number of positive comments from the inspectors including:

  • "Care and treatment was planned and delivered in ways that promoted people's safety and welfare."
  • "Stafffollowed agreed assessment and care pathways, helping to ensure appropriate treatment was delivered."
  • "There were systems in place to assess, monitor and improve performance. Learning from incidents, complaints and investigations took place with appropriate changes being implemented."
  • "Staff were aware of the correct procedures and followed these in practice. "
  • "Medicines were handled safely, securely and appropriately."
  • "Regular checks, audits and reporting systems helped to promote the safety of patients."
  • "Staff received ongoing managerial support, had good access to clinical supervision and had opportunities to update their knowledge and improve their skills."

Patients comments included;   "They didn't make me feel stupid for panicking". "The paramedics were excellent" and "They were great and explained everything".

NWAS is delighted to have received such a positive report, particularly during a challenging period where we have seen an increase in activity.  However, we recognise that this is no time for complacency. We must strive to maintain these high standards which the population of the North West has a right to expect from us and we will work hard to ensure the region has an ambulance service they can be proud of.