NHS 111

As part of a tendering process being undertaken to identify the service provider(s) of the new 111 service, NWAS submitted its collaborative bid to provide the regional 111 service, with a number of contractors from across the region.

The current pilot scheme in Lancashire has been operating successfully and calls from the Blackburn area are now being received by the NWAS contact centre. This is likely to add another 2,000 calls to those already received. During the June Bank Holiday weekend, staffing was increased to reflect the predicated increase in demand, with NWAS receiving on average, a 50% increase in call volume for 111.

The 111 number is a new NHS telephone number which enables the public to access local health services when it is not an emergency. Manned by skilled advisers, with support from experienced nurses it offers healthcare advice or can direct callers to the right local service.