NHS 111 continues to achieve consistently high patient satisfaction

Our 111 service continues to achieve a high level of patient satisfaction with latest results showing  87% of respondents indicating the advice given was either ‘very’ or ‘quite’ helpful.  In addition, 28% reported that they would have gone to an emergency department if they had not been able to call NHS 111. This remains constantly the highest potential outcome prior to contacting NHS 111.

It’s been a busy few months in the service, with 398,447 calls answered between April and June 2017. This includes the period of Easter and May Bank Holidays when 111 provides a full service as GP surgeries are closed.

Members of the clinical  team have successfully completed a qualification in Coronial Law and will attend a presentation at Bolton University in July. The coroners involved will then be invited to visit the NHS 111 call centre to learn more about the work of the service.

NHS 111 has also  launched a health and wellbeing project aimed at supporting all colleagues in their roles.