Patient Care Strategy

After an extensive consultation with patients, carers and our staff, we have published our radical Patient Care Strategy which sets out how we will change the way we provide care to patients in order to become the best ambulance service in the UK within five years.

We will change the way we provide out of hospital care to meet NHS England’s vision for the future of the health service – outlined the Five Year Forward View – which emphasises the need to redesign urgent and emergency care services.

We will concentrate our efforts on improving the quality of care for all patients but also aim to work with colleagues in the NHS and social care sectors to address care for the nationally identified priority areas; children, maternity, mental health and dementia, older people and frailty and sepsis.

Our Patient Care Strategy describes five key principles which will make sure we achieve our vision of taking clinical decisions as far forward in the patient journey as possible so that no patient is needlessly waiting.

The five principles, described from a patient’s perspective, are:

5 Ps

The principles take account of health promotion and preventative behaviours. They also describe how we will improve clinical support in our patient contact centres and up-skill staff so they can make better decisions about patient care as well as working closely with other organisations.

Patients will continue to contact 999 in an emergency situation and 111 when their health needs are urgent but not life-threatening. Those with serious or life-threatening emergency care needs will get timely treatment from highly skilled clinicians and transport to the right place for the best chance of survival and recovery. Patients with injuries or illnesses that are not life-threatening can expect a responsive service close to home and they may be sent to other services if appropriate.

Whatever their needs, patients in the North West can be sure that we will make sure they get the right care, at the right time, and in the right place.