Progress since CQC inspection Earlier this year we shared with you the news that the health and social care regulator, Care Quality Commission (CQC), had given us a ‘requires improvement’ rating after its inspection of our services in May 2016. We were pleased to receive a rating of ‘good’ in relation to care but were disappointed to receive an overall rating of ‘requires improvement’. Ratings were also provided for each of our core functions and our NHS 111, patient transport service and emergency operations centres all rated ‘good’, but our emergency and urgent care service rated as ‘requires improvement’. CQC highlighted some areas of outstanding practice, including our hazardous area response teams, community care pathways for patients and use of technology to map public defibrillator locations and sharing that information with control centres so they can be used to help patients in the community. A robust plan was put in place after the visit and most of the actions have been completed. We are confident that significant improvements will be recognised in our next inspection in areas such as mandatory training, staff receiving appraisals, safeguarding, management meetings and in reducing vacancies.