Patient Transport Service (PTS) Update

Due to increasing scrutiny on A&E performance, winter pressures and a significant system redesign currently being discussed across the North West, the Trust has removed PTS from the operational management structure and created a transition team to focus on the  short-term delivery of PTS.

The Trust has also undertaken an online survey for healthcare professionals which aims to capture their current understanding of PTS. The survey focuses specifically on professionals who use the online booking service and aims to gauge the views, opinions and awareness of the service, as well as identify ways in which NWAS can work with healthcare professionals to improve patient experience. The results will enable the Trust to focus on what information and support health professionals need to use the system more effectively.