UK Navigator Conference Emergency Medical Dispatcher (EMD) David Winterbottom was shortlisted for ‘EMD of the Year’ award at the UK Navigator conference held in Bristol. David was nominated for a call he took from a patient who was having heart problems. His impeccable customer service and caring attitude stood out and the Audit Manager wanted to recognise him for all the hard work he does as an EMD. Two EMDs were nominated from NWAS – David along with Emma Plant, both from Greater Manchester. The nominated EMDs were then shortlisted by the International Academy of Emergency Dispatch to make 15 finalists who were then invited down to the conference, along with their supervisor, to attend the ceremony where they were congratulated for their work. A board of trustees from the Academy then decided the winner from the shortlist. Unfortunately David didn’t win, however to make the final 15 out of so many nominations is a fantastic achievement .