Language Line There are many different black and minority ethnic communities living in the North West and the Trust tries to ensure written and verbal communication reflects the communities it is being aimed at. If written translation is appropriate, there are interpretation providers that the Trust access through local authority offices or specialist services in this area. Where verbal translation is required, this is accessed by NWAS using 'Language Line' services. This is a free service and is normally accessed on behalf of patients by our call centre operatives working in the Trust's emergency and PTS control centres. Use the links on the right to read more information. For information on any of the above, please contact Yunus Mogra, Equality and Diversity Manager by emailing: firstname.lastname@example.org or calling: 01204 498381.