Multi Lingual Phrasebooks and Community Handbooks

NWAS has provided staff on all emergency vehicles with pocket versions of the Working with Diverse Communities handbook which provides healthcare professionals with a further understanding of the ever changing cultural and religious requirements of different community groups in the North West. 

In addition to meeting the linguistic needs of all our users when accessing 999 services, e.g the use of SMS emergency text, type talk, email, pictorial communication handbooks and language line, the trust have recently received a new stock of the nationally recognised 'Multi Lingual Phrasebooks'. These phrasebooks were introduced as an additional resource in assisting with emergency communication with community groups and individuals where there may be language barriers. 

The new Multi Lingual phrase books are now available on all NWAS emergency vehicles.

Multi Lingual Phrase Book