Who will treat you

Depending on the condition of the patient, the response you will receive may be an Ambulance, a Rapid Response Vehicle, a Doctor, an Air Ambulance, a patient transport service (PTS) Ambulance crew, or a community first responder (CFR) who lives within the community and is trained to deal with life threatening situations such as heart attacks etc.

All information about the patient is entered into a computerised priority dispatch system and the nearest appropriate available resourceĀ is sent.

Our fleet of vechicles is varied to meet the varying needs of the communities we serve.

Emergency and Urgent Care

The Trust has an Urgent Care Strategy which helps us continue to develop innovative ways to make the best use of valuable 999 resources. The Trust's Urgent Care Desk is part of this initiative.

Clinicians based at our control centres monitor emergency calls and assess patients over the telephone to determine the urgency of the situation and the appropriate care pathway for that patient.

It may be decided that the patient can be best treated using community services. This will assist in patients being cared for by primary care or providers more suitable than a traditional Accident and Emergency Department.

Paramedic Pathfinder

Paramedic Pathfinder is another element of the Urgent Care Strategy. It is an initiative which helps to ensure patients receive the most appropriate care in the most efficient time.

Paramedics conduct a face-to-face assessment when they arrive to the patient and then, using a flow chart of specific symptoms, determine the most appropriate care pathway for the patient. Depending on the assessment, the next step for the patient could be that they are taken to either a community based specialist service, an urgent care centre or to an emergency department. If they are not in need of medical treatment, they will instead be instructed on any self-care they may need.