Patient Transport Service

PTS wheelchairThe North West Ambulance Service undertakes approximately 1.2 million non-emergency journeys every year.  We provide Patient Transport Services in Lancashire, Greater Manchester, Merseyside and Cumbria and we have four Contact and Control centres in Preston, Carlisle, Oldham and Chester.

We employ approximately 800 staff, 150 call takers, controllers and planners, have around 320 volunteer car drivers and operate over 320 vehicles. 

To support our delivery of PTS, we also operate a third party framework which utilises private ambulances and taxis companies who have to comply with our strict operating guidelines and governance to ensure the safe transportation of all our patients at all times.

Throughout this section please see links on the left hand side or below to find all the relevant information for:


Healthcare Professionals

Renal dialysis and cancer patients

2016/17 PTS Improvement Plan