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Cumbria, Lancashire, Greater Manchester and Merseyside CCGs have a contract with us for the provision of Non-Emergency Patient Transport Service (PTS) for the transport of eligible patients between NHS treatment sites.

Trusts outside of the North West seeking the movement of patients who are registered (or if not registered, they normally reside) with a GP within those areas, to and / or from an appointment, admission, discharge or repatriation transfer to a local Trust, should refer their PTS request to us on 0800 0323 240 in the first instance. If you experience any difficulties in making a PTS booking please escalate in order to the following:

1. Sandra Phillpott, Contact Centre Manager

2. Samantha Molloy, Bureau Manager

3. Nathan Hearn, Contract Delivery Manager

We operate a regional booking system for our Patient Transport function. The system allows us to deliver a more standardised and efficient service to our users and patients.  Our centralised web booking system is available 24/7 and is a preferred method of booking for Healthcare Professionals.

The system provides a number of benefits to users. Not only can it be used to create a booking for a patient but also to enquire upon existing bookings , book patients 'ready' or cancel a booking if necessary.

If you do not have access to an on-line booking system but wish to make an enquiry about setting up this facility, please contact us on: .  We can set you up in a matter of minutes with full training.

You can make a telephone booking on behalf of the patient by calling: 

For Greater Manchester patients - First appointment only:


Tel: 01204 462 882

Hours: Mon – Fri 8.30am – 6.30pm

Tel: 0161 762 1510

Hours: Mon – Thurs 8:30am – 5:00pm

Fri 8:30am – 4:45pm

Tel: 0800 092 4020

Tel: 0161 947 0770

Hours: Mon – Fri 8:00am – 6:00pm
Heywood, Middleton and Rochdale

Tel: 0161 716 5888

Hours: Mon – Fri 8:00am – 6:00pm

Tel: 0161 627 7494

Hours: Mon – Fri 8:30am – 5:00pm
Salford & Stockport

Tel: 0161 947 070

0800 092 4020

Hours: Mon – Fri 8:00am – 6:00pm
Tameside and Glossop

For first appointments only contact NWAS on 0800 032 3240 

Hours: Mon – Fri 8:00am – 4:00pm

Tel: 0161 976 2555

(option 1 then option 3)

Mon - Sat 8:00am – 8:00pm

Sundays- 8:00am -7:00pm

Tel: 01942 482 990

Hours: Mon – Fri 8:00am – 6:00pm

If the patient requires transport for any subsequent follow up appointments, it is normally the hospital clinic that will arrange this. There are some Acute Trusts that have service level agreements with booking centres so that this can be done on behalf of the hospitals and clinics.  

For Merseyside, Lancashire and Cumbria patients:

General Enquiries Telephone Numbers

Renal Dialysis and Cancer Patients Telephone Numbers

Freephone*0800 0323240 Freephone *0800 0289224
0151 261 2580
0151 261 2581
01772 904907
01772 904919
01228 403031
01228 403064

Before booking please:PTS radio

  • Avoid raising the patient’s expectations – not everyone is eligible for PTS
  • Determine whether the patient has a medical or clinical need for transport
  • Prior to making a booking, make sure you have the patient’s details to hand
  • Consider if the patient can use alternative transport i.e. family member or taxi
  • Consider if the patient needs patient transport both to and from their appointment or if they can access an alternative for one part of the journey
  • Inform the patient when the transport has been booked and the estimated waiting times

  To make the booking, you will need the following information:

  • Patient’s full name, home address, date of birth and contact phone number
  • NHS number
  • GP practice details
  • A knowledge of the patient’s level of mobility
  • Date and time of the appointment
  • Hospital and clinic the patient is attending
  • Type of appointment, e.g. outpatient
  • If an escort is required*
  • Any specific needs (e.g. language barrier, hard of hearing, infectious disease, mental illness, walking frame)

*Only available if there is a specific medical need

Only patients who have a medical need for transport and meet the eligibility criteria will be able to access the service. For example patients whose mobility or expected side effects from treatment mean they are unable to attend their hospital appointment.  Exemptions apply for some medical conditions. 


Booking Cut off Times

Unplanned Journeys (On the day)

The booking cut off time for unplanned activity is 4 hours prior to the end of Service Hours for transport journeys the same day with the exception of discharges and transfers where the booking cut off time is 1 hour prior to the end of service hours.

Bookings can be requested up to 90 minutes prior to the collection / ready time and we will then have a further 60 minutes to collect the patient.

Planned Journeys (Advance requests)

The booking cut off time for planned activity is 3pm on the day prior to travel for Greater Manchester patients.  Bookings received after this time will be counted as unplanned activity.

Enhanced Priority Journeys

The booking cut off time for EPS journeys is 3pm on the day prior to travel.  Bookings received after this time will be counted as unplanned activity

Booking Cap

An Unplanned journey booking cap will be applied based on a percentage of overall patient movements however this is not applicable to enhanced priority patients.

Operating hours 

Within the 2016 contracts, there are changes to the service hours we are expected to provide on behalf of patients. These are, by area and Service Specification, the following;

*Additional Capacity Vehicles – These are operating across four sites within Merseyside (Aintree, Royal Liverpool, Southport & Whiston Hospitals)

Contract / Details


Greater Manchester



Enhanced Priority Service (EPS)

Times determined by the centres

7:30am to midnight (including Bank Holidays)

6:45am to 11pm (including Bank Holidays)

6:30am to 11pm (including Bank Holidays)

7am to 1am the following day (including Bank Holidays)

Planned Specification

Earliest drop off times and latest collections times:

Monday to Friday 8am to 6pm (excluding Bank Holidays)

Monday to Friday 8am to 6pm (excluding Bank Holidays)

Monday to Friday 8am to 6pm (excluding Bank Holidays)

Monday to Friday 8am to 8pm (excluding Bank Holidays)

Unplanned Specification

Earliest drop off times and latest collections times:

Monday to Friday 8am to 6pm

(excluding Bank Holidays)

Monday to Friday; 8am to 11pm

Saturday & Sunday; 8am to 6pm

Bank Holidays from 6pm to 11pm

Monday to Friday; 8am to 8pm

Saturday & Sunday; 10am to 6pm

Including Bank Holidays

Monday to Friday 8am to 8pm

Additional capacity vehicles will operate

Monday to Friday 7pm to 10pm; and

Saturday, Sunday & Bank Holidays; 10am to 7pm