Patients

PTS Helping patientWe appreciate that going to hospital can be a worry, and it is important to us to try to make sure you know what you can expect when using our service, which will result in a positive experience.  To ensure this we will:

  • Ensure that you are treated and cared for by staff who have the necessary skills, knowledge and experience to provide an efficient and effective service that suit your needs.
  • If you have any special mobility requirements or needs, our staff will be on hand to ensure you can leave your home safely and comfortably enter and exit the vehicle.
  • Provide transport that is comfortable and suitable for your mobility needs and ensure that you are properly secured with seatbelts or wheelchair restraints as appropriate.

Please use the links on the left hand side or below to navigate through all the relevant information for patients using our service.

Patient Charter

Eligibility Criteria

Make a Booking

Cancelling PTS Transport

Escorts

About Your Journey

Quality Standards

Transport Alternatives

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