Eligibility Criteria

What You Need to Know When Booking PTS

PTS over shoulderYou may be eligible for the Patient Transport Service (PTS) if you have a medical condition which could stop you getting to your appointment by any other means.

When you telephone, you will need your NHS number, which you can get from your GP or clinic. Please tell us about your mobility; if you need someone to accompany you due to a specific need, together with any other requirements you may have to make sure the right type of transport is booked for you.

The questions will be asked every time you need to book transport unless you are a renal dialysis or cancer patient.

You will be asked about your medical condition and your mobility. The questions have been designed to make sure that we understand your needs and improve the quality of our service by matching our transport with your medical needs.

We provide a range of different vehicle types and levels of care, appropriate for your medical needs, to make sure you travel as safe and as comfortably as possible to and from your appointment.

If you are not eligible we will refer you to information regarding transport alternatives and information on how to get help with travel costs.