Make a booking

To make a booking, please find the relevant telephone number for your area below.

For all patients living in Greater Manchester, there are dedicated booking centres for first appointments only:

Bolton

Tel: 01204 462 882

Hours: Mon – Fri 8.30am – 6.30pm
Bury

Tel: 0161 762 3155 (option 1)

Hours: Mon – Thurs 8:30am – 5:00pm

Fri 8:30am – 4:45pm
Manchester Integrated Care Gateway Call Centre

Tel: 0800 092 4020

Tel: 0161 947 0770

Hours: Mon – Fri 8:00am – 6:00pm
Heywood, Middleton and Rochdale

Tel: 0161 716 5888

Hours: Mon – Fri 8:00am – 6:00pm
Oldham

Tel: 0161 627 7494

Hours: Mon – Fri 8:30am – 5:00pm
Salford & Stockport

Tel: 0161 947 070

0800 092 4020

Hours: Mon – Fri 8:00am – 6:00pm
Tameside and Glossop

Tel: 0161 335 2700

Hours: Mon – Fri 8:00am – 4:00pm
Trafford

Tel: 0161 976 2555

(option 1 then option 3)

Mon - Sat 8:00am – 8:00pm

Sundays- 8:00am -7:00pm
Wigan

Tel: 01942 482 990

Hours: Mon – Fri 8:00am – 6:00pm

If the patient requires transport for any subsequent follow up appointments, it is normally the clinic that will arrange this. There are some booking centres who do this on behalf of the hospitals and clinics.  Ask the booking centre for details of the arrangements in your local area.

For patients living in Merseyside, Lancashire and Cumbria:

General Enquiries Telephone Numbers

Renal Dialysis and Cancer Patients Telephone Numbers

Freephone*0800 0323240 Freephone *0800 0289224
Merseyside
0151 261 2580
Merseyside
0151 261 2581
Lancashire
01772 904907
Lancashire
01772 904919
Cumbria
01228 403031
Cumbria
01228 403064

*Please note that our 0800 telephone numbers are free from landline telephones only. Mobile telephone charges will apply therefore you may prefer to use the local telephone numbers.

 

PTS controlThe staff at the booking centre will ask you some simple questions to make sure you are eligible to use the service. You will need your NHS number to make a booking which is available from your GP or clinic. Please have your NHS number to hand when making your booking.

Please make the call taker aware of your mobility and any additional needs you may have so the right type of transport is provided for you.

If you have a mobile telephone, please register the number when booking transport.  This will qualify you to receive a transport booking reminder, next patient notification and give you the opportunity for you to provide feedback. 

The service operate a range of different vehicle types, to ensure that you travel as safely and as comfortably as possible.

If your appointment is cancelled or you need to amend your booking e.g. you only require transport home or your appointment date has changed, please let the booking centre know as soon as possible.

If you are receiving renal dialysis or cancer treatment you will also have to meet the eligibility criteria.  This will be determined by the staff at the unit or clinic you attend.

if you are a renal dialysis patient you will be assessed before starting the treatment and then every six months to see if you still qualify. 

If you are receiving treat for cancer, you will be assessed every three months.  Once you have been assessed you do not have to book any transport yourself, this will be done by the staff at the unit or clinic you attend.

The online booking system will be available on a 24 hour basis.