Reporting incidents The North West Ambulance Service NHS Trust is committed to ensuring our services are as good as they can be. Every year we complete over three million patient journeys. The vast majority of times, our patients receive a high quality professional service. From time to time, things may go wrong and when they do, we want you to tell us about it. Feedback from our patients, whether positive or otherwise, is invaluable in helping us to learn and improve. If you or a patient feels dissatisfied with the service provided, you have the right to have your concerns listened to and investigated. Equally, if you have experienced excellent care and wish to thank those who have helped you, please tell us so we can recognise good practice. Please email Patient.firstname.lastname@example.org with any comments or concerns.