Requesting urgent or emergency ambulance transport for a patient

As well as responding to 999 calls from the public, we respond to requests from healthcare professionals (HCPs) when their patients urgently need taking into hospital, or transferring from one hospital to another (inter-facility transfers).

By working together with you, our colleagues from other health care providers, we can ensure patients get the right care, at the right time, in the right place; every time.

Please click on the links below to find more information:

A healthcare professional resource pack is available to download in the ‘related downloads’ box to the right of this page. Please consider saving these to your desktop for quick access.

Contact us:
If you have questions about what level of transport may be suitable for your patient, please call the healthcare professional telephone line: 0345 140 0144.

If you or your colleagues would like to know more about the inter-facility transfer framework or using the ambulance service effectively, our transformation would be happy to talk to you in more detail – please email ift.hcp@nwas.nhs.uk 

The national framework for Inter-facility transfers and healthcare professional requests

As a component of the recently implemented Ambulance Response Programme (ARP), new national frameworks for healthcare professional (HCP) requests for ambulance transport have been developed by the Association of Ambulance Chief Executives (AACE) and approved in collaboration with ambulance commissioners, NHS England, NHS Improvement and other key stakeholders. The purpose of the frameworks is to support the development of local agreements that are more consistent nationally, and which provide HCP requested transport in a timeframe that is equitable with other patients accessing 999 ambulance services.

North West Ambulance Service is one of four ambulance services asked by NHS England to pilot these frameworks prior to national implementation in Spring 2019.

The frameworks are designed to bring consistency nationally and provide HCP requested transport in a timeframe that is equitable with other patients accessing 999 ambulance services. Both frameworks also recognise that in certain situations, a healthcare professional may require additional clinical assistance at scene alongside ambulance transport, in the event of a cardiac arrest for example.