Levels of response and who will transport the patient

When you call the healthcare professional line, the questions we ask will collect the clinical information needed to determine the level of response required. There are four levels of response ranging from life-threatening emergency to non-urgent, which can be up to a four hour response time.

Who will transport your patient?

Paramedic

Registered health care professional, able to respond to full range of emergencies and assess patients. Trained in advanced life support including airway management skills. Can administer a wide range of drugs and qualified to drive under blue light conditions.

Emergency Medical Technician (EMT)

Able to respond to full range of emergencies, assess patients, identify patient deterioration and seek support from senior clinicians. Trained in basic life support and can deliver a shock using an AED. Able to administer range of drugs. Qualified to drive under blue light conditions.

Urgent Care Assistant

Can assess patients, identify patient deterioration and seek support from senior clinicians. Non-blue light transfers only.

*Patient Transport Service

All PTS bookings are subject to an eligibility assessment. Carry out ‘on the day’ or next day transfers, trained in basic life support, can identify patient deterioration and seek support from senior clinicians. Non-blue light transfers only.

There is an online PTS portal where you can: manage direct booking of transport; update the time patients are ready for transportation; view booked activity and see if it has been allocated to a PTS resource; and access support for discharge and flow planning in those hospitals where it is in use. 

Visit the PTS page for more information or email PTS.OnlineReferrals@nwas.nhs.uk to get access to the online booking system.

Please note: PTS for patients from Cheshire, Warrington or the Wirral should be booked by contacting West Midlands Ambulance Service on 0345 425 0050