Site Map About UsWho we areVision and ValuesThe Evolution of the Ambulance ServiceWhere we areAmbulance StationsWhat we doProviding an emergency responseTaking patients to hospital appointmentsManaging Major IncidentsPlanning for a major incidentResilience TeamHazardous Area Response Team (HART)Our TrainingOperational ProtocolsGo In, Stay In, Tune InFloodline Warning Direct (FWD) and Useful linksLocal Resilience ForumMaking your experience countUsing feedbackEasy Read Enquiries, Feedback and ComplaintsDeck the Wall.....Advent Calendar 25 2012!How we are runBoard of DirectorsBoard Meeting Agendas and MinutesAgendas & MinutesBoard MembersExecutive Management TeamHow we are doingFacts and FiguresMeeting our performance targetsLatest response timesDelivering QualityQuality IndicatorsQuality AccountPatient SatisfactionPatient Satisfaction, Overall Care, RecommendationPatient Experience ToolkitPlans for the FutureBecoming a Foundation TrustWhat is a Foundation TrustWhy do we want to become a Foundation TrustEstates ReviewOur PublicationsPolicies & GuidanceCorporate Governance PoliciesFinance PoliciesHR PoliciesIM&T PoliciesMedical PoliciesPerformance & Patient Experience PoliciesService Delivery PoliciesAnnual ReportsInvolving our communityOur ServicesCalling 999There's more to calling 999Choose WellChoose Well Video CampaignWhat happens when you call 999Who will treat youAmbulance crewCommunity First RespondersUrgent Care AdvisorsHARTHelp Accessing the ServicePictorial Communications HandbookSMS TextingMulti Lingual Phrasebooks and Community HandbooksLanguage LineUrgent Care ServicesPatient Transport ServiceManaging Major IncidentsPlanning for a Major IncidentResilience TeamHazardous Area Response Team (HART)Our TrainingOperational ProtocolsGo In, Stay In, Tune InFloodline Warning Direct (FWD) and Useful LinksLocal Resilience ForumManaging Clinical ConditionsRecognising a Heart AttackHeart attackCardiac arrestKnow your Blood PressureRecognising a StrokeSymptoms of a strokeRecognising stroke in other peopleStroke treatmentTransient ischaemic attackProviding Trauma CareWhat to do if you have flu symptomsCRASH Card SchemeWorking For UsCareer OpportunitiesAmbulance StaffControl room staffPatient Transport ServiceSupport staffCurrent vacanciesAmbulance staffControl room staffPatient Transport ServiceSupport staffVolunteering With UsEquality and inclusion in the work placeEmployment MonitoringLGBT NetworkTalking To UsEnquiries, Feedback and ComplaintsEasy Read Enquiries, Feedback and ComplaintsThanking our staffListening to youSolicitors' enquiriesFreedom of InformationIntroduction and guide to the schemeClasses of informationWho we are and what we doWhat we spend and how we spend itWhat are our priorities and how are we doingHow we make decisionsOur policies and proceduresLists and registersThe services we offerInformation request formVisit RequestsHow we use your personal informationData ProtectionHow to find usWebsite FeedbackPoint TakenNewsIncidentsPress Releases & StatementsArchived Releases & StatementsStakeholder BriefingFind us on Facebook and TwitterContact UsGetting InvolvedBecome a MemberThe benefits of becoming a memberBecome a governorA governor's responsibilitiesWho can become a governor and howMembers' ZoneLifeline MagazineDiscounts for membersNews for membersEvents for membersContact the membership officeElectionsCandidatesTimetableFrequently Asked QuestionsConstituenciesNotificationsGovernors' ZoneYou are logged in to the Governors' ZoneEvents and SeminarsAGM & Open Day 2012EventsSchools and public educationChildren's games and activitiesJunior Life Saver awardCompetitionsChristmas Card Competition 2011Fact SheetsInvolving our communityInvolving You in Our WorkPatient Experience TeamPatient StoriesPatient SatisfactionPatient Experience ToolkitEquality & DiversityEquality Impact AssessmentsEquality Performance Improvement toolkitEquality Delivery SystemEquality ObjectivesCommunity Calendar 2013Equality, Diversity & Human Rights WeekPromoting Healthier & Safer LivesPublic Awareness CampaignsSeasonal FluDon't Walk Away CampaignStop Abuse CampaignChoose Well CampaignKnow Your Blood Pressure CampaignHeart SmartCRASH Card SchemeBecome a volunteerVoluntary Car ServiceCommunity First Responder SchemeseCFR Pilot CoursesComplementary ResourcesChain of Survival & CardiacSmartCommunity First ResponderseCFR Pilot CoursesPublic Access DefibrillatorsHeartstartHealth ProfessionalsGP Information - Emergency ServicesRequesting an ambulanceHow we prioritise callsHow the call will be triagedWho will respond to your callGP Information - Patient Transport ServiceSafeguarding - child protection and vulnerable adultsOur policies and proceduresOur referral processSafeguarding investigation processes and strategy meetingsImproving heart attack and stroke careEnd of Life CareCaring for frequent callersReporting incidents to us