Enquiries, Feedback and Complaints Remember, if someone is seriously ill or injured, and their life is at risk, you should call 999 immediately. Alternatively if you are in need of urgent medical attention or you are unsure who to speak to, please call 111. Talking to us about your experiences can be done in a number of ways. We have a Patient Experience Team who are dedicated to listening to your experiences and gathering feedback from you. Click here to submit a general enquiry. Click here to make a complaint. Click here to give your feedback on healthcare and other organisational concerns. Click here to read our procedure for complaints and external incidents The Patient Experience Team The North West Ambulance Service NHS Trust is committed to ensuring our services are as good as they can be. Every year we complete over three million patient journeys. The vast majority of times our patients receive a high quality professional service. From time to time, things may go wrong and when they do, we want you to tell us about it. The Patient Experience Team use many different approaches in their work throughout the region to listen to you, these include: postal surveys, friends and family test postcards (FFT), PTS observations, and face to face community engagement to name a few. For further information, please click here.