Enquiries, Feedback and Complaints
For General Enquiries, please call:
Minicom: 0151 260 8628
Talking to us about your experiences can be done in a number of
ways. We have a Making Experiences Count Team and a Patient
Experience Team which are dedicated to listening to your
experiences and gathering feedback from you.
Patient Experience Team
The Patient Experience Team use many different approaches in
their work throughout the region to listen to you, these
include:
- Conducting face-to face interviews with patients in
hospitals
- Observing patients' journeys in ambulances
- Conducting telephone and online surveys
- Working with focus groups
- Working with specialist patient groups
- Working with community groups across the region
- Gaining staff's views on how we can improve the service for our
patients
We have also developed an interactive Patient Experience board
Game, which promotes conversation and discussion about NWAS in a
fun and informal way whilst providing useful information, answering
any questions or concerns that may arise and identifying barriers
to access.
You can contact the Patient Experience Team by either one of the
following options:
By telephone: 0300 555 0110
By email: talktous@nwas.nhs.uk
By post:
FREEPOST MR 10223
Patient Experience
Manchester, M45 9AQ
Making Experiences Count Team
The Making Experiences Count Team deals with any complaints,
concerns, comments or compliments raised by people who use or are
affected by our services. This team comprises the Patient Advice
and Liaison Service (PALS) as well as the Complaints Investigation
Officers. The PALS team provides on-the-spot advice and support,
helping you to sort out any concerns you might have about the
service we provide. We act independently when handling your
concerns, liaising with staff, managers and where appropriate,
relevant organisations, to negotiate immediate or prompt
solutions.
This is a confidential , patient friendly service, which will
listen and advise you on how best to resolve any worries you have.
The comments and suggestions we receive from patients are recorded
anonymously, and used to influence changes within the Trust.
To make a comment, send a compliment or to raise a concern or
complaint please use the following contact details;
Telephone: 0345 1126500
or
Email: patientexperience@nwas.nhs.uk
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