Contact Us

You can contact the Patient Experience Team by telephone, email or by post. Our contact details are:

Telephone: 0345 112 6500. (Please note that our telephone hours of operation are between 10:00 and 15:00 Monday to Friday, excluding Bank Holidays). 

Email: patient.experience@nwas.nhs.uk

Please note that on Tuesday mornings between 10:30am-11:00am, our staff will not be available to take your call due to staff training. Please be reassured that if you call us within this time and leave a message, we will get back in touch with you as soon as possible. Alternatively, you can get in touch with us via email  - patient.experience@nwas.nhs.uk

Postal Address: 

Patient Experience Team

North West Ambulance Service NHS Trust

Lancashire Office

449 – 451 Garstang Road

Broughton

Preston

PR3 5LN