Why Complaints Are Important Complaints provide a valuable insight into the patient care and service we provide. Complaints provide an audit trail and can be an early warning of failures in service delivery. When handled well, complaints provide an opportunity for public bodies to improve their service and reputation. Learning from complaints is important to the Trust and can reduce the number of complaints in the future. Recommendations are regularly reported and shared at the highest level in the Trust to help us provide better patient care and develop and improve our systems and processes. The Trust will store details relating to your complaint within the Trust’s centralised database. This allows the Trust to monitor complaints and also ensures that recurring concerns can be identified and appropriately addressed.