Patient Experience Team - About us

The Patient Experience team is the first point of contact if you wish to make a complaint, highlight a concern, would like to make a comment or have a general enquiry about the service or treatment you have received from us.

General Enquiries

If you have a general enquiry about the services provided by the North West Ambulance Service that our factsheets do not answer than please complete this form, if you would prefer to speak with a member of the team then please contact us on 0345 112 6500. For further information that may assist you please click here.

Lost Property

As far as practicable, our staff ensure that property is transferred with the patient to and from hospital. From time to time property can be lost during the journey cycle. If you are travelling by ambulance, you should limit the amount of valuables you are carrying.

Please be aware that it is not always possible for our staff to transport walking aids or mobility devices as they are unable to secure them inside the vehicle.

If you have travelled with us recently and think you have lost some property then please complete this form.   

Comments

If you would like to make a comment about your experience or have a suggestion about how we can improve services please complete this form. When leaving a comment or making a suggestion, no feedback will be provided by the team however you can be assured that your comment/suggestion will be recorded and carefully considered. 

Complaints

If your questions have not been answered within our factsheets and you would like to complain about the service that you have received please click here to find out what to do next and how to contact us.