Equality and Inclusion

North West Ambulance Service is committed to developing culture and practices which value difference and that is as important in the way we manage our staff as it is in the quality of care that we give to our patients.  Our aim is to continually improve in delivering personal, fair and diverse care to patients and management of staff, ensuring dignity for all. 

Diversity means, recognition of difference and the value that all people can add to our organisation, and striving to create an environment where everyone uses his or her skills and abilities to maximum potential.

The principles of equality and diversity are embedded in our overall objectives and supported by clear value statements which embed the key aims of fairness and respect.  These objectives are supported by a range of policies and procedures which explain in more detail what is expected of managers and staff in their behaviour at work.  These include Equality and diversity policy and Dignity at Work Policy.

Employment Monitoring

Further details can be found here on here.

Measuring our performance

We are also committed to assessing how we are performing in equality and diversity terms and we are working with partners across the NHS and public sector to use the Equality Delivery System to assess and benchmark our performance.    This process involves us engaging with our communities, patients and staff to assess how we are delivering our services to protected groups and managing our staff and their opportunities.  The results of our last assessment can be found here, Equality Delivery System.

We use all this information to set equality objectives which help us to improve key areas of our performance.

Support networks

Further details can be found here.

Making Trust Information Accessible

A new ‘accessible information standard’ has been approved by NHS England and is now a requirement in England for all providers of NHS care or publicly funded adult social care.

The aim of the Standard, is to make sure that people who have a disability, impairment or sensory loss get information that they can access and understand, and any communication support that they need.

If you have any difficulty in accessing this website or would like any text or documents on this website in another language, Braille or audio for someone you know, or if you have any extra communications needs when using any of our services, please contact the Communications Team on 0845 112 0999 or email communications@nwas.nhs.uk.