Who we are and what we do

The NHS and how we fit

North West Ambulance Service NHS Trust (NWAS) is one of 11 ambulance service trusts within the NHS in England and provides a service across 5,400 square miles to over seven million people in Cheshire, Cumbria, Greater Manchester (including the Glossop area of Derbyshire), Lancashire and Merseyside. Due to its formation in July 2006 the Trust has not yet been assessed for star rating.

NWAS delivers an emergency and non-emergency ambulance service to the area covered by its corresponding Clinical Commissioning Groups (CCGs). The Trust is commissioned by these CCGs and works extremely closely with Emergency Departments and the rest of the NHS throughout the North West.

As an ambulance trust, NWAS is subject to national and regional scrutiny and operates in accordance with all national service frameworks, guidance documents, manpower and planning directives and is subject to the Healthcare Commission review process. Our performance is monitored by NHS England.

Who we are

The North West Ambulance Service NHS Trust is the second largest ambulance service in the country, providing 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also play an important role in advising patients and the public about staying safe and healthy.

We work in partnership with other services and volunteers to provide urgent and emergency care across the whole of the North West.

We currently employ over 4,900 staff.

The Trust Headquarters is in Bolton, and there are four area offices serving the communities of Cheshire and Merseyside (Liverpool), Cumbria and Lancashire (Broughton near Preston and Salkeld Hall, Carlisle) and Greater Manchester (Bury).

There are 109 ambulance stations distributed across the region, three emergency operations centres, one support centre, two patient transport service control centres, and two HART buildings (one being shared with Merseyside Fire & Rescue). The Trust operates around 1,000 vehicles on both emergency and non-emergency operations.

We receive over 1,170,000 emergency calls per year, with emergency crews attending more than 952,000 incidents each year, with around 800,000 of these requiring emergency transport. This represents approximately 16% of national activity.

The Trust undertakes over 1.1 million non-emergency patient transport journeys each year.

Senior staff and management board members

The Chairman of the Trust is Ms Wyn Dignan
The Chief Executive of the Trust is Mr Derek Cartwright 

Full details of the Non-Executive Directors and Directors of the Trust are available in the Annual Report which can be obtained free of charge from ambulance service headquarters. This information is also available here.

Organisational structure

The Trust is managed through the following directorates:

  • Chief Executive Directorate
  • Service Delivery Directorate
  • Medical Directorate
  • Finance Directorate
  • HR & Organisational Development Directorate
  • Quality Directorate

Location and contact details

Full details of the locations of all our area departments, with directions and contact details can be found here