Who we are and what we do

The NHS and how we fit

North West Ambulance Service NHS Trust (NWAS) is one of 11 ambulance service trusts within the NHS in England and provides a service across 5,400 square miles to over seven million people in Cheshire, Cumbria, Greater Manchester (including the Glossop area of Derbyshire), Lancashire and Merseyside. Due to its formation in July 2006 the Trust has not yet been assessed for star rating.

NWAS delivers an emergency and non-emergency ambulance service to the area covered by its corresponding Clinical Commissioning Groups (CCGs). The Trust is commissioned by these CCGs and works extremely closely with Emergency Departments and the rest of the NHS throughout the North West.

As an ambulance trust, NWAS is subject to national and regional scrutiny and operates in accordance with all national service frameworks, guidance documents, manpower and planning directives and is subject to the Healthcare Commission review process. Our performance is monitored by NHS England.

Who we are

The Trust headquarters is in Bolton, and there are three area offices in Cheshire and Merseyside (Liverpool), Cumbria (Carlisle) and Lancashire (Preston).

There are 109 ambulance stations distributed across the region, three emergency operations centres, one support centre, two patient transport service control centres, and two HART buildings (one being shared with Merseyside Fire & Rescue). The Trust operates over 1,000 vehicles on both emergency and non-emergency operations.

In addition to this the Trust also provides, along with Urgent Care and OOH partners, the NHS 111 Service for the North West Region. Operating from five sites across the North West, in Greater Manchester, Merseyside and Lancashire and Cumbria. 

We receive over 1.4 million emergency calls per year, with emergency crews attending to more than 1 million incidents each year, with 815,063* of these requiring emergency transport. 

The Trust undertakes over 1.2 million non-emergency patient transport journeys each year.

Organisational structure

The Trust is managed through the following directorates:

  • Chief Executive Directorate
  • Service Delivery Directorate
  • Medical Directorate
  • Finance Directorate
  • HR & Organisational Development Directorate
  • Quality Directorate

Location and contact details

Full details of the locations of all our area departments, with directions and contact details can be found here