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Home > Join our team > Explore roles > Emergency medical dispatcher (EMD)

Emergency medical dispatcher (EMD)

Our 999 call handlers are the first point of contact for patients who've found themselves in an emergency situation.

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This role operates in a busy call centre environment with a difference, as you will be dealing with emergency and life threatening calls. Many callers will be scared and anxious and you will need to use your skills to reassure and obtain critical information to enable us to dispatch help to them quickly. Using a triage system you will obtain and input accurate information from callers which will enable the service to prioritise the calls, and in serious situations you may stay on the line providing advice and support until help arrives.  

The role can be demanding but incredibly rewarding and you can end your shift knowing that you have made a difference in people’s lives.

Entry Requirements

  • Educated to GCSE standard (or equivalent qualifications)
  • Previous experience of working within a call centre environment would be advantageous
  • Excellent keyboard and computer skills – minimum speed of 30 words per minute applicants will be tested as part of the assessment process
  • Possess excellent listening skills
  • Computer literate (including Microsoft packages)
  • Excellent communication and caring skills, with a willingness to work within the values of NWAS

Key facts

Location:

Across North West – Check out our latest vacancies

Pay

Band 3. Agenda for Change for Pay and Terms & Conditions, including Section 2 payments for unsociable hours

Benefits

Answering 999 calls: Laura's story

Dispatching resources to emergencies: Emily's story

Also in this section

  • Advanced paramedic

  • Ambulance care assistant (PTS)

  • Apprenticeships

  • Clinical Hub roles

  • Consultant paramedic

  • Corporate roles

  • Emergency medical dispatcher (EMD)

  • Emergency medical technician (EMT)

  • MERIT doctor

  • NHS 111 clinical advisor

  • NHS 111 health advisor

  • NHS 111 senior clinical advisor

  • Paramedic

  • Senior paramedic team leader (SPTL)

  • Urgent care practitioners

  • Volunteer


Contact us

General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

Minicom

0151 260 8628 To call our minicom service, click this link or dial 0151 260 8628

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

How to find us

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