
It includes details on the types of calls we class as needing a priority response, the different ways we manage 999 calls, what alternatives to calling 999 there are, and the importance of letting us know when an ambulance is no longer required.
We are conscious that many of our public messages are managed via our social media platforms and through engagement with our community groups, and are aware that these messages may not reach those people who don’t access social media on a regular basis, if at all.
We will be distributing hard copies of the booklet to local Healthwatch organisations and a downloadable version you can print is also available.
If you think the booklet may be useful for somebody you know this winter, copies can be requested via communications@nwas.nhs.uk.