The Clinical Hub provides help and advice to patients who may not need face-to-face attendance, whilst also offering support to frontline clinicians.
Home working was quickly identified as a workable option to allow the Clinical Hub to fulfil its role. Although already in place for the 111 service in the North West, this was a first for the Clinical Hub and initially, five colleagues were supported to work from home. They were soon joined in working from home by another five colleagues.
Remote working from ambulance stations has also been introduced. This makes the most of existing IT equipment in stations and gives Clinical Hub colleagues the opportunity to work remotely on a rotational basis. Three stations have been identified as appropriate in Lancaster, Chorley and Burnley.
Work is ongoing to set up further remote working in Manchester, South Liverpool, Winsford and Cumbria with the aim of introducing remote working across multiple sites across the trust’s footprint.
Matt Dugdale, Clinical Interoperability Lead, said: “The benefits of home and remote working are significant; those colleagues at risk are supported to continue working safely either at home or on station whilst capacity is maintained within the Hub and EOCs. I’d like to say a massive thank you to the local operations teams for facilitating remote working on station for the clinicians.”
Clinical Hub colleagues working from home or remotely have been flexible and continue to embrace the new working processes.
The rollout of home and remote working has been a huge success in such a short timeframe; achieved by a collaborative approach bringing together teams from across the trust including supported by Information Governance, ICT and the Urgent and Emergency Care Transformation teams.
Thank you to everyone involved in making home and remote working a success.