The letter reads:
“While the ambulance service always does amazing work; day in, day out, year in, year out; they have faced significant additional challenges this year. I recognise the great flexibility and resilience demonstrated by ambulance staff who have taken on new roles and adapted their ways of working while under intense pressure. I am also extremely proud of the collaboration that has taken place across ambulance trusts, including their provision of mutual aid across regions to ensure patients receive the help they need.
“The diverse skills and experience of all ambulance staff; whether it be giving advice to people over the phone through 999 or NHS 111 calls, assisting with patient transport, or helping patients on scene as part of an ambulance crew; coupled with the amazing dedication and compassion of the teams never fails to strike me, and goes to the heart of why our ambulance services are rightly held in such high regard and affection by me and the people of this country.
“As Minister for the ambulance services, it is always deeply humbling to me to see the amazing work the services do, and I am incredibly proud to work with you all. Please do pass on my huge gratitude to all who work in our ambulances services and for all they do.”