When her mum, Suzann, fell from the kitchen worktop, it was six-year-old Isla from Stockport who made sure she got the care she needed while keeping her calm, comfortable and reassured.
Suzann says: “We were both at home, my husband was at work and my son out with friends. I was cleaning the kitchen windows and fell backwards off the work surface onto tiled floor. She came running in to me after hearing the crash and found me unable to move and crying with pain. She calmly got my phone and using my face recognition opened it up. First she called her Daddy who was going to make his way home. Then she said calmly to me that because I was hurt she was calling an ambulance.
“She spoke with Hannah the call handler. Isla remained calm and confidently answered all the questions. She recited our address with no problem. She put our pet dogs away even though she wasn’t asked to, as she said she saw this when watching Ambulance – her favourite programme. She opened the door for the crew and showed them in. During this, she put cushions all around me and piled me with her teddy bears to make me feel better
“When the crew arrived, she went upstairs and changed into her nurse dress up outfit, came back down and helped the crew look after me. She was such a superstar, she took it all in her stride and I’m so very proud of her. Daddy got home and was also extremely proud of what she had done.”
Suzann was also full of praise for Emergency Medical Dispatcher Hannah, along with ambulance crew Claire and Rick. All three helped Isla keep calm while doing their best to help Suzann and ease her pain.
A trip to the emergency department found that the fall had resulted in a fracture to Suzann’s shoulder along with bruising to her back. Thankfully, Isla was on hand to make sure Suzann got the best possible care back at home.
Suzann continues: “When I got home she insisted Daddy made me lots of cups of tea and even spoke to my team when I phoned in work to say I won’t be in for at least a few days!
“I am so extremely proud of Isla, she was so brave and her so calm despite hearing mummy sob with pain. She’s my real life superhero.”
We couldn’t think of anyone better to have around when you’re poorly. Well done Isla!