Four-year-old Sam was recovering nicely from his operation, or so his mum Katrina thought until she woke up at 2am to Sam making abnormal sounds. Katrina immediately turned the light on and noticed spots of blood on Sam’s pillow. From what she had been told at the hospital, she knew this wasn’t right.
Katrina called 999 whilst Sam’s dad Fraser sat Sam upright. As soon as he did Sam started to violently vomit blood and bright red blood clots repeatedly. Emergency Medical Dispatcher Laura, who took Katrina’s call, remained calm and talked Katrina though what to do as Sam had become very drowsy and floppy.
Senior Paramedic Team Leader Joanne arrived within minutes. Fraser had carried Sam downstairs and both of them were drenched in blood. Joanne was immediately concerned with how unresponsive Sam was and began to treat him with oxygen and stabilise him. Paramedic Jenna and Emergency Medical Technician Hannah arrived shortly after and rushed Sam to Wythenshawe Hospital.
Sam lost a third of his blood volume that day and had an infection in the back of his throat – an additional complication from having a tonsillectomy.
Katrina was keen to meet with the crew who gave Sam emergency life-saving medical intervention. She said: “The three ladies who came to help my son were amazing. It was terrifying having a young child losing so much blood and our house was just covered in it – it was horrific. They were hugely professional and so calm, caring, understanding and reassuring. They honestly couldn’t have done more and we can’t thank them enough.
“We later discovered that Joanne was so concerned about Sam that 24 hours later she tried to find out when she was at the hospital if he was OK – which is just above and beyond.
“We also wanted to say a big thank you to all of the control operators who were involved that night and had me screaming down the phone at them terrified until the crews arrived. Thank you for staying on the phone and reassuring me in what was one of the worst times of my life.” Katrina, Fraser, Sam and his seven-year-old sister Jess who witnessed the whole experience – and wants to be a paramedic – met with Joanne, Jenna and Hannah and were able to give their thanks in person.