We have updated our ‘We are here for you this winter‘ leaflet to help you understand when to call 999, what alternatives are available such as pharmacies, NHS 111, GPs and urgent treatment centres, and how to access the right care at the right time.

The leaflet also includes clear guidance on staying well over winter, advice on vaccinations, and what to expect when contacting emergency services, helping people feel informed and supported during the colder months.

Winter can be a challenging time for both patients and health services. This updated leaflet is designed to reassure our communities that we are here to help, while also supporting people to access the right care at the right time. By using the most appropriate service, we can make sure our emergency response is there for those who need it most.