Think of the ambulance service and you’ll probably think of bright yellow vehicles and blue flashing lights, but there’s a lot more to us than that:

  • We serve more than seven million people across approximately 5,400 square miles – the communities of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire and Glossop (Derbyshire).
  • We receive approximately 1.7 million 999 calls and respond to over a million emergency incidents each year.
  • We make more than 1.3 million patient transport journeys every year for those who require non-emergency transport to and from healthcare appointments.
  • We deliver the NHS 111 service across the region for people who need medical help or advice, handling around 3.6 million calls every year.
  • We employ around 7,074 staff in over 300 different roles.
  • More than 1,000 people volunteer with us as community first responders, volunteer car drivers or patient and public panel members
  • We have over 1,000 emergency and non-emergency vehicles operating across the North West.
  • We have an annual budget of £473 million.
Two Patient Transport Service ladies stood talking.

Our headquarters is based in Greater Manchester but we’re spread all over the region with three emergency operations centres, three area offices, five NHS 111 sites, one support centre, two patient control rooms, two hazardous area response team (HART) buildings and more than 100 ambulance stations!