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Home > Contact us > Make a complaint

Make a complaint

If you are unhappy about your experience with us please tell us so that we can investigate and make any necessary improvements.

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As you would expect, we are currently directing all our available resources to deal with the global outbreak of coronavirus (Covid-19), and consequently we will not be able to provide our usual complaint handling service. During this time we will be operating our phone line, 0345 112 6500, Monday to Friday 10am – 12 noon (except bank holidays).

Alternatively please complete the online form below. This form enables the Patient Safety Team to allocate your concern to a member of the team who can then begin an investigation into your complaint and we will then contact you directly to establish the finer details of your complaint and provide an update in relation to how your concern will be progressed.

  • Details of patient

  • Details of incident

  • Details of enquirer

Also in this section

  • FOI and EIR

  • General enquiries

  • Lost property

  • Make a complaint

  • Healthcare professional (HCP) complaint/enquiry form

  • Point taken

  • Send a thank you

  • Tell us about your defibrillator

  • Visit requests

  • CardiacSmart Accredited and Accredited+ application form

  • CardiacSmart Accredited partner application form

  • Tell us how we did


Contact us

General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

Minicom

0151 260 8628 To call our minicom service, click this link or dial 0151 260 8628

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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