Making sure those who have a disability, impairment or sensory loss can access information they understand.

This handbook uses symbols, pictures and simple words to help us when communicating with patients.

Allows deaf, hard of hearing and speech-impaired people who find it difficult to use the phone send a text message instead.

This nationally recognised tool that helps our frontline staff communicate with people who may speak another language.

Verbal translation may be necessary for those who don't speak English so that they can still get the help they need.

A deaf person can use their various endpoints (smart phone via an app or, tablets / laptops web-based) to initiate a call to the emergency authority, through a remote British Sign Language (BSL) interpreter appearing on their screen.