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Home > Our service > Help accessing our services

Help accessing our services

We have a number of resources which can be used to help you if you have a disability or find it difficult to access the service.

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Accessible services

Making sure those who have a disability, impairment or sensory loss can access information they understand.

Pictorial communications

This handbook uses symbols, pictures and simple words to help us when communicating with patients.

SMS texting

Allows deaf, hard of hearing and speech-impaired people who find it difficult to use the phone send a text message instead.

Multilingual phrasebooks

This nationally recognised tool that helps our frontline staff communicate with people who may speak another language.

Language line

Verbal translation may be necessary for those who don't speak English so that they can still get the help they need.

999 British Sign Language (BSL) Emergency video relay service

A deaf person can use their various endpoints (smart phone via an app or, tablets / laptops web-based) to initiate a call to the emergency authority, through a remote British Sign Language (BSL) interpreter appearing on their screen.


Contact us

General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

How to find us

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