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Home > Our service > Urgent and emergency care (999)

Urgent and emergency care (999)

You should call 999 when someone is seriously ill or injured and you think their life is at risk, for example, a traumatic head injury, severe loss of blood, chest pains or loss of consciousness.

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When to call 999

You should call 999 when someone is seriously ill or injured and you think they could die.

What happens with your call

Calling 999 can be a worry but knowing what to expect and what information you will need to provide will make sure you’re prepared.

Who will treat you

A call to 999 doesn’t always mean a trip to your local emergency department, you may be able to stay at home or use a different local service or facility.

Response times

We constantly monitor our performance in all areas of our service so that we can establish what’s going well and identify any areas for improvement.

Information for healthcare professionals

Information for healthcare professionals about urgent and emergency care provided in Cumbria, Greater Manchester, Lancashire, Cheshire and Merseyside.

999 and pregnancy

Information for patients and families about the right time to ring 999 when pregnant.

999 and COVID-19

The COVID-19 pandemic has changed the way in which ambulance services manage patients.


Contact us

General enquiries

0345 112 0999 To call general enquiries, click this link or dial 0345 112 0999

These numbers should NOT be used to contact us in an emergency. In an emergency dial 999 immediately or for non-urgent medical advice call NHS 111.

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