You should call 999 when someone is seriously ill or injured and you think they could die.

Calling 999 can be a worry but knowing what to expect and what information you will need to provide will make sure you’re prepared.

A call to 999 doesn’t always mean a trip to your local emergency department, you may be able to stay at home or use a different local service or facility.

We constantly monitor our performance in all areas of our service so that we can establish what’s going well and identify any areas for improvement.

Information for healthcare professionals about urgent and emergency care provided in Cumbria, Greater Manchester, Lancashire, Cheshire and Merseyside.

The COVID-19 pandemic has changed the way in which ambulance services manage patients.