Your feedback and comments are extremely important to us. They allow us to recognise aspects within the service that meet or exceed your expectations and identify any areas that need improvement.

We consider all feedback – whether good or bad – and where possible and if needed, we will make changes to improve and enhance the services we provide.

Following feedback received from our attendance at community events it was highlighted how communication issued can be a barrier to receiving prompt emergency care. As a result we updated the pictorial handbook so that it is easier to use for both patients and our frontline crews.

We have also developed information leaflets for Patient Transport Service users so that they know what to expect when travelling to and from their healthcare appointments.

Patient feedback is recorded, analysed and reported to the trust through the integrated performance report, quality and performance committee and trust Board as well as to individual service teams to inform service review and improvement. 

More information about patient feedback received in 2018-19 can be found in our Patient Engagement Annual Report.