As required by the planning guidance published by NHS England and NHS Improvement, North West Ambulance Service has produced an operational plan for the period 2019/2020 consistent with the emerging local strategies and STPs.

The Annual Report on Equality, Diversity and Inclusion covers the work carried out over the year from April 2018 to March 2019. Progress, policies, initiatives and awards have all contributed to a varied programme of activity to improve the staff and the patient experience of the North West Ambulance Service

Read what the CQC had to say in the CQC inspection ratings summary from June-July 2018

Worksheet "FT4 declaration" 2018/2019

Chart 1: The NEWS scoring system

The Pictorial Communications Handbook allows us to help patients who may have difficulty communicating with us.

In line with the government’s commitment to greater transparency, this spreadsheet details North West Ambulance Service's expenditure over £25,000

Maytas is a new system, which will ensure that the levy for funding for apprentices is processed efficiently.

This policy outlines our approach to comply with the Freedom of Information Act 2000 (FOI) and the Environmental Information Regulations 2004 (EIRs). The legislation provides for the disclosure of information and all recorded data except personal information.

To mark the achievements made by North West Ambulance Service and our staff during the last year, we have put together a special achievements book.